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If your business isn't using VoIP yet, then it's behind the times. VoIP or voice over internet protocol is a type of telephone system which uses the internet, not traditional landline networks, to route calls. Because of this, it offers a host of benefits over legacy...read more
If you operate a business in St Tammany Parish and you’re tired of paying high computing costs, then you’re not alone. Dozens of companies in the area face mounting IT demands and fees that are increasing faster than they can grow their revenues. But all is not lost....read more
If you run a business in New Orleans, you’ve almost certainly come across the phrase “managed IT.” It’s something that companies are increasingly relying on to operate their networks, keep them safe, and provide the functionality that they need. But to the casual...read more
Businesses in Jefferson Parish, just like firms elsewhere in the country, need to create robust cybersecurity plans to protect themselves against the very real possibility of an attack. Small businesses often operate on the assumption that they’re “too small” to...read more
There has been a key shift over the last 20 years in Customer Service Technology, brought about by the rise of the internet and word of mouth marketing. Let’s take a trip through history. In the late 90's and early 2000's live chat software was coming into the...read more
Whether in business or in life in general, there’s always a benefit to being responsive and respectful when communicating. From responding to a clients email, to answering a friends text message, nobody wants to be waiting around for a response. Answering promptly and...read more
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