877-502-7885 info@prytania.cc

Solutions Technician

Prytania - New Orleans, Denver, Tampa, Baltimore

Prytania Cloud Solutions

Full-time Position

Technician with a Customer Service focus.  Broad background in networking, mobile devices, desktops, and business applications.

Job Description

We are looking for competent Solutions Technicians to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Solutions Technician must have broad technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be Customer-oriented and patient to deal with challenging situations.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Provide on-site support when required
  • Determine the best solution based on the issue and details provided by Customers
  • Walk the Customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update Customer status and information
  • Identify and suggest possible improvements on procedures

Qualifications

  • Proven experience as a help desk technician or other Customer support role
  • Tech savvy with working knowledge of office automation products, databases, networks, and remote control
  • Good understanding of computer systems, mobile devices, networks, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Degree in Information Systems, Computer Science or relevant field

Other jobs at Prytania

Market Manager

New Orleans, Denver, Tampa

Account Manager

New Orleans, Denver, Tampa, Baltimore

Solutions Director

New Orleans, Denver, Tampa, Baltimore

Perks of the Job

Competitive Salary

Prytania offers salaries that are inline with the industry average for similar positions in the same location.

Health & Dental

Prytania provides a broad suite of Health, Dental, and Vision benefits for our employees.

Paid Vacation

Prytania provides for and expects our team members to take time to enjoy life.  Having work-life balance is critical to our individual and team success.

 

Perks

Let's do something great together!

Office

5037 Veterans Memorial Blvd
Suite 1D
Metairie, LA 70006

Contact Us

Main Office (504) 502-7885

Service Desk (877) 633-1516

Email  service.desk@prytania.cc